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1. Select "SLA Elapsed Field" Custom Field from Advanced Tab of the Custom Fields Dialog
2. Select screen which field is added
3. Select configure field form Custom Field
4. Click "Edit Options" of the custom field
5. Edit Options of the custom field
| Options | Description |
|---|---|
| SLA Field | Select SLA field to show elapsed time for this field |
| Time Format | Select time format to list elapsed time
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| Tip |
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Not: Millisecond time format can be used for Excel export to calculate average elapsed time |
| Info | ||||
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