Service Level Agreement for Köstebek Teknoloji Support
Support Channels
You can request support through one of the following channels:
You can request support by submitting a ticket through our support service desk (registration required)
email to support@kostebekteknoloji.com
We currently do not provide phone support.
We also invite you to browse product documentation.
Business Hours and Response Time
9am—6pm UTC+3 hours, Monday through Friday. Please note that support is not available on Turkey Holidays.
Support for paid-via-Atlassian plugins (users with an active license)
Our support includes the following:
Answering questions about product functionality.
Investigating problems using our products. When a defect is identified, we will usually schedule a fix for the next release of our product.
Investigating complex cases that involves our product and Atlassian product, based on Atlassian's support JIRA.
Suggesting workarounds and configuration changes where applicable.
Collecting feedback and recording feature requests. (Please note that we offer no guarantee that a feature request will ever be implemented.)
Our support does not include the following:
Phone support
Product Training
Help with programming (e.g. Groovy scripts)
Support for issues that are not related to our products.
Creating patches for previous versions of our products.
Support for free plugins
We offer limited support for our free plugins but we cannot guarantee we will respond to all requests.