1. Overview
Budget Management for Jira (Cloud) uses the Amazon Web Services (AWS) to process all functions serviced by the add-on. The Budget Management for Jira (Cloud) hosted service runs on the AWS platform. Budget Management for Jira (Cloud) does store customer data for a period of up to 1 year. However, Budget Management for Jira (Cloud) stores technical logs for a period of up to 14 days. Each web request, from and to Jira Cloud, is authenticated and authorized before access is allowed, and all communication is secured through SSL (https).
2. Data Storage and Facilities
Budget Management for Jira (Cloud) hosted service uses AWS components and infrastructure for data processing and Loggly for log management and storage.
2.1 Data Retention
Kostebek Teknoloji offers a functionality allowing you to establish your own data retention policy. If no preference is chosen, your data will be retained for an indefinite period while you remain our customer. Should you decide to discontinue our service, your data will be transferred to a secure storage archive one month after your departure, effectively removing it from the production database. As part of our commitment to avoiding prolonged storage of unnecessary data, information in the archive is deleted one year after leaving our service. If you return to Kostebek Teknoloji within one year, your archived data will be restored to its original state; otherwise, the data will be permanently erased from the archive as well.
3. Stored Confluence data
Köstebek Technology does not store any customer data.
4. People and Access
Köstebek Technology support and monitoring teams access technical logs only for purposes of application health monitoring and performing system or application maintenance, and upon customer request for support purposes. Only authorized Köstebek Technology employees and consultants have access to logs. Customers are responsible for maintaining the security of their own login information.
5. Backups
Customer data is backed up three times per day, and is encrypted following industry standards. Backup lifetime is three months.