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1. Select "SLA Goal Field" Custom Field from Advanced Tab of the Custom Fields Dialog

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2. Select screen which field is added

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3. Select configure field form Custom Field

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4. Click "Edit Field Options" of the custom field

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5. Edit Options of the custom field

OptionsDescription
SLA FieldSelect SLA field to show elapsed goal time for this field
Time Format

Select time format to list elapsed time

  • Default View ( hh:mm:ss )
  • Friendly View ( XXh XXm XXs )
  • Millisecond View ( XXXXXX msec )

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