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Table of Contents
maxLevel3
minLevel3

1. Select "SLA

Elapsed

Remaining Field" Custom Field from Advanced Tab of the Custom Fields Dialog

2. Select screen which field is added

3. Select configure field form Custom Field

4. Click "Edit Options" of the custom field

5. Edit Options of the custom field

OptionsDescription
SLA FieldSelect SLA field to show elapsed remaining time for this field
Time Format

Select time format to list elapsed time

  • Default View ( hh:mm:ss )
  • Friendly View ( XXh XXm XXs )
  • Millisecond View ( XXXXXX msec )
Tip

Not: Millisecond time format can be used for Excel export to calculate average elapsed time

 

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