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1. Select "SLA Remaining Field" Custom Field from Advanced Tab of the Custom Fields Dialog
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2. Select screen which field is added
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3. Select configure field
formfrom Custom Field
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4. Click "Edit Field Options" of the custom field
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5. Edit Options of the custom field
Options | Description |
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SLA Field | Select SLA field to show remaining time for this field |
Time Format | Select time format to list elapsed time
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Tip |
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Not: Millisecond time format can be used for Excel export to calculate average elapsed time |
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Info | ||||
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