Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 3 Next »

1. Select "SLA Remaining Field" Custom Field from Advanced Tab of the Custom Fields Dialog

2. Select screen which field is added

3. Select configure field from Custom Field

4. Click "Edit Field Options" of the custom field

5. Edit Options of the custom field

OptionsDescription
SLA FieldSelect SLA field to show remaining time for this field
Time Format

Select time format to list elapsed time

  • Default View ( hh:mm:ss )
  • Friendly View ( XXh XXm XXs )
  • Millisecond View ( XXXXXX msec )

Not: Millisecond time format can be used for Excel export to calculate average elapsed time

  • No labels