Data Security & Privacy Statement

1. Overview

JQL Enhancer for Jira Cloud uses the Amazon Web Services (AWS) service to process all functions serviced by the add-on. The JQL Enhancer hosted service runs on the AWS platform. JQL Enhancer does not store customer data. However, JQL Enhancer stores technical logs for a period of up to 14 days. Each web request, from and to Jira Cloud, is authenticated and authorized before access is allowed, and all communication is secured through SSL (https).

2. Data Storage and Facilities.

JQL Enhancer hosted service uses AWS components and infrastructure for data processing, and Loggly for log management and storage.

3. Stored Jira data.

Köstebek Technology does not store any customer data. However, for troubleshooting purposes, JQL Enhancer stores technical logs for a period of up to 14 days. 

4. People and Access.

Köstebek Technology support and monitoring teams access technical logs only for purposes of application health monitoring and performing system or application maintenance, and upon customer request for support purposes. Only authorized Köstebek Technology employees and consultants have access to logs.

5. Backups.

Since JQL Enhancer does not store any customer data, no backups are required.