Service Level Agreement for Köstebek Teknoloji Support

Owned by Mert Karadagli
Last updated: Dec 14, 2021 by Sílvia Loureiro
1 min read

Support Channels

You can request support through one of the following channels:

We currently do not provide phone support.

We also invite you to browse product documentation.

Business Hours and Response Time

9am—6pm UTC+3 hours, Monday through Friday. Please note that support is not available on Turkey Holidays.

Support for paid-via-Atlassian plugins (users with an active license)

Our support includes the following:

  • Answering questions about product functionality.

  • Investigating problems using our products. When a defect is identified, we will usually schedule a fix for the next release of our product.

  • Investigating complex cases that involves our product and Atlassian product, based on Atlassian's support JIRA.

  • Suggesting workarounds and configuration changes where applicable.

  • Collecting feedback and recording feature requests. (Please note that we offer no guarantee that a feature request will ever be implemented.)

Our support does not include the following:

  • Phone support

  • Product Training

  • Help with programming (e.g. Groovy scripts)

  • Support for issues that are not related to our products.

  • Creating patches for previous versions of our products.

Support for free plugins

We offer limited support for our free plugins but we cannot guarantee we will respond to all requests.