Privacy Policy

Introduction

This policy is intended to help you understand:

  • How we collect information about you
  • What information we collect and what we do with that information

We and us refer to Köstebek Teknoloji. We offer a wide range of products, including our cloud and downloadable products. We refer to all of these products, together with our other services and websites as "Services" in this policy.

We use information collected about you to provide and improve Services.

By using Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.

Any information collected about you is only used for the purposes indicated within this policy. With the exceptions listed below we respect your privacy and we do not disclose any information about you (including your email address) to any third-party unless its disclosure is required by law.

Our Services do not address anyone under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your Children have provided us with information about them, please contact us. If we become aware that we have collected information about Children, we take steps to delete that information.

We may change this policy from time to time. If we make any changes, we will notify you by revising the “Last Update” date at the bottom of this policy and, in some cases, where appropriate we may provide you with an additional notice (such as adding a statement to the login screen or sending you an email notification). We encourage you to review this policy whenever you use our Services to stay informed about our information practices and the ways you can help protect your privacy.

How we collect information about you?

We collect information about you:

  • Via our Website,
  • When you use our downloadable products,
  • When you use our cloud products,
  • When you provide it directly to us (e.g. in email correspondence)

As a Third Party Applications Vendor listed at Atlassian Marketplace we may be given access to your information provided by you when installing our application from Atlassian Marketplace like your name and email address, and any content you choose to use in connection with our applications. If you are a technical or billing contact listed on an Atlassian account, we may be given access to your details upon installation of our products.

What information we collect and what we do with that?

Website

We collect anonymous website (via ​www.kostebekteknoloji.com and related sites) usage statistics. We also use HTTP cookies to collect information about how you navigate through our Website. We use such information to improve our Website usability and the cookies are anonymous, i.e. they are not linked with the data entered via the website. You can safely disable cookies on our Website.

Downloadable Products

Downloadable Products may have an option to collect usage statistics and transfer them to our servers in order improve future versions of our products. The information transferred does not contain any personally identifiable information. If a product has this capability it also has a configuration option to turn off statistics collection. If a product has not this capability, we do not collect any data from your usage.

Cloud Products

Cloud Products Security

Cloud Products are hosted and delivered by Amazon Web Services (AWS). AWS is responsible for the security of its actual data centers and the AWS cloud. Köstebek Teknoloji is responsible for monitoring, managing and securing the Cloud Products. Köstebek Teknoloji Cloud Products data is hosted on AWS servers in the United States. Cloud Products data at rest is encrypted following industry standards and all communications with the Cloud Products are protected with HTTPS using TLS. Amazon Web Services manages the security of the Cloud. AWS has been certified by third-party organizations, and manages many compliance programs to comply with laws and regulations (including GDPR). Within K,stebek Teknoloji only a few trusted members of its staff have access to the production environment for the purposes of maintaining Cloud Products and assisting its customers. Additionally, Köstebek Teknoloji monitors all access to our Cloud Products.

Service related communication

We use your contact information to send transactional communications via email and within Services, including onboarding emails, reminding you of subscription expirations, responding to your questions, requests and comments, providing customer support, and sending you updates, technical notes and security alerts. We also send you email notifications when our customer support team interacts with you on Services. These communications are part of Services and in most cases you cannot opt out of them. If an option out is available, you will find that option within the communication.

Marketing

We may use your contact information and information about how you use Services to send promotional communications that may be of specific interest to you. These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new features and products, survey requests, newsletters, and events we think may be of interest to you. If we do so, you will find an opt-out within the communication.

Only with your consent

We may use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish “Success story” to promote our Services, with your permission.

Third party tools used

Currently we are working with the following third-party service providers:

Amazon Web Services

The data of Users using Cloud Products are stored on servers of Amazon Web Services. Please review Amazon Web Service Privacy Policy on: ​ https://aws.amazon.com/privacy/

International data transfers

Our Services may be provided using resources and servers located in various countries around the world, including the U.S. and other countries. For example, our website is hosted on servers in the TURKEY. Your information may be transferred and processed by third-parties outside the country where you use our Services, including to countries outside the European Economic Area (EEA), where the level of data protection may not be deemed adequate by the European Commission (i.e., where you have fewer rights in relation to your information). We expect that our third-party service providers will comply with the terms of the European Union’s General Data Protection Regulation (GDPR), and that any international data transfers be made under a recognized basis such as the US-EU Privacy Shield, EU Standard Contractual Clauses, and/or Binding Corporate Rules. If you wish to know more about international transfers for your personal data, you may contact us as specified below.

Your Rights

You have the following rights concerning your personal information:

  • To review, change, or delete to your personal information,
  • To object to direct marketing,
  • To ask about how we are processing your personal information,
  • To restrict our processing of your personal information,
  • To have a copy of your personal information,
  • To transfer your personal information from us to another person or business.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using our Services. Should you wish to exercise any of your rights, or should you have any questions concerning your rights, please contact us using the information in Contact Us section. We will respond as soon as possible.

Data Retention

We retain your personal information for the length of time required for the specific purpose or purposes for which it was collected. We may be obliged to store some data for a longer time, for example, where a longer time period is required by applicable law. In this case, we will ensure that your personal information will continue to be treated in accordance with this Privacy Policy.

For any questions or notices, please contact us at: 

Address :        Cyberpark, Cyberplaza B Blok Kat:2 No:B232 Bilkent Çankaya/Ankara Türkiye

Tel :                +90 312 909 13 17

Email:            info@kostebekteknoloji.com 

Last update: 12th November 2018