/
SLA Remaining Time Custom Field

SLA Remaining Time Custom Field

Owned by Mert Karadagli
Last updated: Jul 28, 2016

1. Select "SLA Remaining Field" Custom Field from Advanced Tab of the Custom Fields Dialog

2. Select screen which field is added

3. Select configure field from Custom Field

4. Click "Edit Field Options" of the custom field

5. Edit Options of the custom field

OptionsDescription
SLA FieldSelect SLA field to show remaining time for this field
Time Format

Select time format to list elapsed time

  • Default View ( hh:mm:ss )
  • Friendly View ( XXh XXm XXs )
  • Millisecond View ( XXXXXX msec )

Not: Millisecond time format can be used for Excel export to calculate average elapsed time

 

 

Related content

SLA Goal Time Custom Field
SLA Goal Time Custom Field
Toolbox for Jira Service Desk
Read with this
SLA Elapsed Time Custom Field
SLA Elapsed Time Custom Field
Toolbox for Jira Service Desk
Read with this